STORE POLICY

CUSTOMER CARE

At Karma Hair, your satisfaction is our priority. We are committed to providing high-quality hair products and exceptional customer service. If you have any questions, concerns, or need assistance with an order, our team is here to help.

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📩 Contact Us

For all customer service inquiries

Email us at: karmahairimpex@gmail.com

Call or Text us at: 601-882-3847

Please include your order number and a brief description of your concern to ensure a quicker response.

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⏳ Response Time

• Emails are answered within 24–48 business hours

• Customer care hours: Monday–Friday, excluding holidays

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📦 Orders & Shipping

Once an order is placed, it is processed according to our processing time as noted under our Shipping Policy. Please double-check all shipping information before submitting your order, as we are not responsible for delays or issues caused by incorrect shipping information.

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🔄 Returns & Exchanges

Due to hygiene reasons, all sales are final on hair extensions, wigs, closures, and frontals unless otherwise stated. Please refer to our Return & Refund Policy for full details.

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💬 Quality Concerns

If you experience an issue with your order, contact us within 48 hours of delivery with photos and details so we can properly assist you.

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PRIVACY & SAFETY

At Karma Hair, we value your privacy and are committed to protecting your personal information. This Privacy & Safety Policy explains how we collect, use, and safeguard your information when you visit or make a purchase from our website.

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Information We Collect

When you place an order or interact with our website, we may collect the following information:

• Full name

• Billing and shipping address

• Email address

• Phone number

• Payment information (processed securely through third-party providers)

We do not store or have direct access to your full credit or debit card details.

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How We Use Your Information

Your information is used to:

• Process and fulfill orders

• Communicate order updates and customer service responses

• Improve our website and customer experience

• Send promotional emails (you may opt out at any time)

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Information Sharing

Karma Hair does not sell, trade, or rent your personal information to third parties. Your data is only shared with trusted service providers (such as payment processors and shipping carriers) strictly for business operations.

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Data Security

We take reasonable and appropriate measures to protect your personal information. Our website uses secure servers and encryption technologies to prevent unauthorized access, disclosure, or misuse of your data.

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Cookies & Tracking

Our website may use cookies to enhance your browsing experience, analyze traffic, and improve functionality. You may disable cookies through your browser settings, though some features of the site may not function properly.

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Fraud Prevention & Safety

To protect against fraud, Karma Hair reserves the right to:

• Verify billing and shipping information

• Cancel or hold orders suspected of fraudulent activity

• Require additional verification before processing certain orders

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Policy Updates

Karma Hair reserves the right to update or modify this Privacy & Safety Policy at any time. Any changes will be posted on this page and take effect immediately.

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Contact Us

If you have questions or concerns about this Privacy & Safety Policy, please contact us at:
Phone: 601-882-3847

Email: karmahairimpex@gmail.com